Terms and Conditions - Hedge Trimming Lewisham
Welcome to our comprehensive Terms and Conditions page for Hedge Trimming services in Lewisham. By engaging our services, you agree to abide by the following terms, which are designed to ensure a clear understanding between you and our company.
1. Services Provided
We offer professional hedge trimming services, including but not limited to:
- Regular maintenance
- Shaping and trimming
- Health assessment of hedges
- Removal of dead or diseased branches
2. Booking and Scheduling
To schedule a service, please contact us through our designated booking system. We recommend booking in advance to secure your preferred time slot.
2.1 Appointment Confirmation
Once a booking is made, you will receive a confirmation via email or phone. Please ensure that all provided contact information is accurate to avoid any scheduling conflicts.
2.2 Rescheduling and Cancellations
If you need to reschedule or cancel your appointment, please notify us at least 48 hours in advance. Failure to do so may result in a cancellation fee.
3. Payment Terms
Payment for our hedge trimming services is due upon completion of the work unless otherwise agreed upon. We accept various forms of payment, including cash, credit cards, and bank transfers.
3.1 Pricing
Our pricing is based on the size and complexity of the hedge, as well as the time required to complete the job. Estimates will be provided prior to the commencement of work.
3.2 Late Payments
Late payments may incur additional charges. If you anticipate a delay in payment, please contact us to discuss possible arrangements.
4. Customer Responsibilities
As a customer, you agree to:
- Provide clear access to the area where hedge trimming is to be performed.
- Inform us of any specific requirements or concerns regarding your hedges.
- Ensure that pets and children are kept away from the work area during the service.
5. Service Limitations
Our services are limited to the agreed-upon scope. Any additional work requested may incur extra charges. We reserve the right to decline work that poses a safety risk or is beyond our capacity.
5.1 Weather Conditions
Adverse weather conditions may affect our ability to perform hedge trimming services. In such cases, we will communicate any necessary rescheduling as promptly as possible.
5.2 Damage to Property
While we take utmost care to prevent damage, accidents may occur. We are insured and will address any property damage promptly and professionally.
6. Health and Safety
We adhere to all relevant health and safety regulations to ensure the well-being of our staff and customers. This includes the proper use of equipment and personal protective gear.
6.1 COVID-19 Protocols
We follow current COVID-19 guidelines to ensure the safety of our team and clients. This includes regular sanitization of equipment and maintaining social distancing where possible.
7. Liability
Our company is liable for any direct damages caused by negligence or misconduct during the provision of services. We are not responsible for indirect or consequential damages.
7.1 Insurance
We maintain comprehensive insurance coverage to protect both our clients and our business during service delivery.
8. Dispute Resolution
In the event of a dispute, we aim to resolve the matter amicably through direct communication. If necessary, disputes may be escalated to a third-party mediator.
9. Amendments to Terms
We reserve the right to modify these terms and conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any legal actions arising from the provision of services will be conducted within the jurisdiction of Lewisham.
11. Acceptance of Terms
By engaging our hedge trimming services in Lewisham, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.